The primary support channel is email. Include the email address connected to your SoloFuel account when asking about access or billing.
Product support
For login, plan generation, meal swaps, grocery lists or technical problems:
Privacy requests
Use the same address for data-access, correction or account-deletion requests. State “Privacy request” in the subject.
Billing and refunds
Include the purchaser email and the approximate payment date. Do not email card numbers or sensitive payment details.
Partnerships
Creators, publishers and relevant product partners may use the support address and include “Partnership” in the subject.
Before contacting support
- Try a hard refresh if images or app assets look outdated.
- Confirm that the account email matches the payment email.
- Include the browser, device and a screenshot when reporting a visual problem.