This policy applies to the current one-time SoloFuel pilot purchase. It does not limit any mandatory consumer rights that apply in the purchaser’s jurisdiction.
When a refund is normally available
- A duplicate charge was processed.
- Payment was completed but full pilot access was not provided and support could not correct the problem.
- A technical failure prevented the generation or retrieval of the purchased seven-day plan.
Dissatisfaction requests
If the plan was delivered but did not meet expectations, contact support within seven days of purchase. Explain the issue and include the purchase email. SoloFuel will review the request and may offer a corrected plan, technical assistance or a refund where appropriate.
How to request a refund
Email support@solofuel.fit with the account email, approximate payment date and a short explanation. Do not send complete card details.
Processing
Approved refunds are returned through the original payment method. The payment provider and issuing bank determine when the funds appear.